FAQ

FAQ

FREQUENTLY ASKED QUESTIONS

 

What is Maixi?

Maixi is a girl’s ready-to-wear fashion label. Click here to learn more.

 

Where is Maixi based?

Maixi is based in Puyuan, Tongxiang, Jiaxing, Zhejiang Province China. All collections are manufactured and shipped from there.

 

Are there Maixi stores?

Maixi only has stores in China. If would like more information on products or sizing please contact us.

 

How much does shipping cost?

We offer free global shipping on all orders over $220. Shipping costs will vary. Customs or import duties may be applicable depending on the shipment destination country.

 

How long will my order take to arrive?

We aim to ship orders from our Puyuan warehouse as quickly as possible. As our pieces are made to order it can take up to 10 to 14 days before dispatch. Due to the careful craftsmanship that goes into all of our pieces, there are rare occasions that shipping may take longer than anticipated and you will be immediately advised by our Customer Care team should an unexpected delay occur.

 

Will I have to pay import tax for my order?

Customs or import duties may be applicable depending on the shipment destination country. These charges are the responsibility of the recipient of the parcel. Unfortunately, we have no control over these charges and cannot predict the cost as they vary from country to country. While we offer complimentary global shipping, the customer is fully liable for all return shipping costs and applicable customs charges.

 

What is Maixi's refund policy?

To return your order, please contact us. We apply a standard timeframe of 7 days to return your order after it has been received. Once a return has been received and inspected, we will send an email to confirm the receipt of the returned item and the approval or rejection of the refund. We will then issue a refund, and customers will receive a confirmation email of this. We can only issue a refund via the method of original payment.

Please note, we are unable to refund any shipping costs, tax/duty fees, or customs charges.

 

Can I receive more detailed sizing for specific items?

Yes - if you have any questions regarding sizing please contact us.

 

How can I work / partner with Maixi?

For all PR inquiries, please go to Wholesale page.

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